A TechFile system is built to run quietly in the background — but behind every installation stands a support team that knows your plant. From the first site survey to years of day-to-day operation, we stay responsible for the performance we promised.
Installation & Commissioning Support
Every project starts with a review of your chillers, cooling towers and water conditions, so the system we supply is sized and configured for your plant — not pulled off a shelf. During installation our engineers guide your contractor or site team through placement, piping and electrical connections. At commissioning we set cleaning cycles, treatment parameters and monitoring thresholds, verify them under real load, and hand over a system that is already saving.
Annual Maintenance
Our annual maintenance visits keep small wear from becoming lost efficiency. A typical visit covers:
- Inspection of the cleaning system, separator and injector, with cleaning-ball condition checked and replaced as needed
- Treatment unit inspection, including the electrolytic cell and precipitation chamber
- Calibration checks on conductivity, pH and other monitoring sensors
- Review of efficiency trends — approach temperatures, kW/TR and cycles of concentration — against your baseline
- A short written report with any recommended actions, in plain language
Troubleshooting
If something looks wrong — a climbing approach temperature, an alarm on the dashboard, water quality drifting out of range — contact us before it becomes a breakdown. Many issues can be diagnosed from your monitoring data and resolved with guided steps over email or a call. When a site visit is needed, we will tell you honestly, and arrive with the parts and history of your plant already in hand.
Operator Training
Systems save the most when the people running them understand them. We train your operators and facility team on what the system does, what the readings mean, which checks take two minutes a week, and which warnings should never be ignored. Training is included at handover, and refresher sessions can be arranged for new staff.
How to Request Service
Email us at info@techfile.io with the subject line “Service Request”. To help us respond quickly, please include:
- Your site name, city and contact person
- The TechFile system installed (tube cleaning, water treatment, monitoring, or a combination)
- A brief description of the issue or the work requested
- Any alarm messages, readings or photos that show the problem
- Your preferred dates if a site visit is needed
Our team will reply with the next steps — remote guidance, a maintenance booking, or a visit plan. For general questions, you can also reach us through our contact page.